Return & Exchange

At WEAR, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations. This Return and Exchange Policy outlines the conditions under which products can be returned or exchanged and the process to initiate a request. By purchasing from our website, you agree to the terms detailed below.

 

 

Products are eligible for return or exchange under the following conditions:

• The request is initiated within 3 days from the date of delivery.

• The product is unused, unwashed, and in its original condition with all tags and packaging intact.

• The product is not part of a promotional sale, clearance sale, or customized/final sale items, as these are non-returnable and non-exchangeable.

 

Items that show signs of wear, damage, or alterations (not caused by WEAR) will not be accepted for return or exchange.

 

 

Returns and exchanges will only be accepted for the following reasons:

• The product received is defective or damaged.

• The product does not match the order placed (e.g., wrong size or item).

• A sizing issue provided the item meets the eligibility requirements listed above.

 

We reserve the right to reject any returns or exchanges that do not meet the eligibility criteria. Ineligible items will be returned to the customer at their expense.

 

 

To initiate a return or exchange, please follow the steps below:

 

1. Contact Us: Send an email to admin@wearonline.co within 3 days of receiving your order. Include your order number, a detailed explanation of the issue, and, if applicable, clear photographs of the product.

 

2. Approval:  Our customer support team will review your request and respond within 2-3 business days. If approved, you will receive instructions on how to return the product to our warehouse.

 

3. Return Shipping: Customers are responsible for return shipping costs unless the product received was defective, damaged, or incorrect. We recommend using a trackable shipping service, as we cannot be held responsible for lost or undelivered packages.

 

4. Inspection: Once the returned product is received, our team will inspect it to ensure it meets the eligibility criteria. This process typically takes 3-5 business days.

 

• For exchanges, the replacement product will be shipped to you within 5-7 business days after the inspection is complete.

• For refunds, the amount will be credited to your original payment method within 7-10 business days after approval. Please note that banks and payment processors may take additional time to process the refund.

 

 

Certain items are not eligible for return or exchange, including:

• Items purchased during sales, promotions, or with discount codes.

• Customized or personalized items.

• Items marked as “Final Sale” on the product page.

• Items damaged due to misuse, improper care, or accidents after delivery.

 

 

Refunds will only be issued for eligible returns that meet the inspection criteria. The refund amount will exclude any shipping charges incurred during the original purchase, unless the return is due to a mistake on our part (e.g., defective or incorrect product).

 

Refunds will be credited to the original payment method. If the original payment method is no longer valid, please inform us during the return process to arrange an alternative method.

 

 

In the unlikely event that you receive a damaged or defective product, please notify us immediately at admin@wearonline.co with photographs of the issue and your order details. After verification, we will provide instructions to resolve the issue at no additional cost to you.

 

 

If the size of the product you ordered does not fit, you may request an exchange for a different size, subject to availability. If the desired size is unavailable, you may choose to return the item for a refund or exchange it for another product of equal value.

 

 

Orders can only be canceled if the request is made before the order has been processed and shipped. Once the order is shipped, it cannot be canceled. However, you may return the product upon delivery in accordance with this policy.

 

 

If you have any questions or need assistance with a return or exchange, please contact our customer support team:

Email: admin@wearonline.co

Phone: +919043127647

 

We aim to make your shopping experience with WEAR as seamless and satisfying as possible. Thank you for your trust in us!